We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Troubleshooting information is too big

thany
thany
more options

When posting a question to Mozilla Support (here), the troubleshooting information doesn't provide enough space. The max is 30,000 characters, but my troubleshooting information is 45,102 characters. Can you please increase the allowed length on that field?

When posting a question to Mozilla Support (here), the troubleshooting information doesn't provide enough space. The max is 30,000 characters, but my troubleshooting information is 45,102 characters. Can you please increase the allowed length on that field?

Chosen solution

You can leave out the printer prefs if those are taking most of that amount.

Read this answer in context 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can leave out the printer prefs if those are taking most of that amount.

the-edmeister
the-edmeister
  • Moderator
more options

Paste that information in a text editor and edit out some of the information that probably won't be needed for helping fix your issue. Then copy and paste the edited information into the troubleshooting information field when you create another new posting.

Depending upon how many printers you used in that Profile, start out by editing out printer preferences which won't be needed unless your problem is related to a printing problem. That's the best that I can think of for now, changing allowed character numbers ain't gonna happen with one user having a problem or overnight.