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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by John99

johnviss
johnviss
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Firefox has crashed but not in the safe mode. I am using window 7. All I get is the screen that tells me that it has crashed and it has sent a report How can I get this fixed? 

                                            Thanks   John
Firefox has crashed but not in the safe mode. I am using window 7. All I get is the screen that tells me that it has crashed and it has sent a report How can I get this fixed? Thanks John

Chosen solution

If it runs correctly in safe mode then you probably have an extension or a plugin that is not compatible or corrupted. If you got the crash report dialog, it contains the crash ID. If you can provide that ID for us, we can look it up and get a better idea of what caused the crash, thanks.

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All Replies (3)

JayGarcia
JayGarcia
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Chosen Solution

If it runs correctly in safe mode then you probably have an extension or a plugin that is not compatible or corrupted. If you got the crash report dialog, it contains the crash ID. If you can provide that ID for us, we can look it up and get a better idea of what caused the crash, thanks.

Matt_G
Matt_G
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Hey johnviss,

If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article.

Hopefully this helps!

John99
John99
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Have a look at the article firefox crashes and please attempt to provide recent crash IDs this helps both by initially submitting information to Firefox, and then the ID itself lets others try to get information to help you.

Please be aware Firefox may be having new unusual crash problems at present see for instance my adjacent post /questions/917748#answer-308124