Windows 7 completely freezes on most websites.
My computer at work is going bonkers. Many websites cause Windows 7 to freeze completely, the mouse won't move, ctrl-alt-delete does nothing, I have to turn it off using the physical power button.
Some details, this isn't a firefox problem. It happens with Firefox, Chrome, and IE. It seems that the websites that cause it to crash have a lot of multimedia going on. SBNation and CNN both reliably cause crashes. Weirdly, Gawker websites haven't given me a problem yet. So far I've defragged the computer, run virus scans, disabled extraneous instances of flash, updated flash java and windows, and updated (then deleted and reinstalled each browser). In Firefox I've tried running it in safe mode, disabling add ons, turning off hardware acceleration, and using ad-blocker.
Due to the fact that this happens on multiple browsers and on multiple reputable sites, it really seems to me that this is some sort of Windows 7 issue. I don't know if this is the right place to post this but I'm getting desperate because it's limiting my ability to do work.
Oh, and the problem doesn't happen when I run windows in safe mode.
Chosen solution
Only thing provided by that info it that you may need to check for updates to your graphics drivers.
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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Application Basics
Name
Firefox
Version
22.0
User Agent
Mozilla/5.0 (Windows NT 6.1; rv:22.0) Gecko/20100101 Firefox/22.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.3.2
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
RealPlayer Browser Record Plugin
15.0.6
false
{0153E448-190B-4987-BDE1-F256CADA672F}
Skype Click to Call
6.10.0.13089
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130618035212
browser.startup.homepage_override.mstone
22.0
dom.mozApps.used
true
extensions.lastAppVersion
22.0
gfx.blacklist.direct2d
4
gfx.blacklist.layers.direct3d9
4
gfx.direct2d.disabled
true
layers.acceleration.disabled
true
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1375715729
places.history.expiration.transient_current_max_pages
93819
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
plugin.state.flash
0
plugin.state.java
0
plugin.state.np32dsw
0
plugin.state.npauthz
0
plugin.state.npctrl
0
plugin.state.npdeployjava
0
plugin.state.npgoogleupdate
0
plugin.state.npitunes
0
plugin.state.nppdf
0
plugin.state.nppl
0
plugin.state.nprjplug
0
plugin.state.nprpchromebrowserrecordext
0
plugin.state.nprphtml5videoshim
0
plugin.state.nprpplugin
0
plugin.state.npspwrap
0
privacy.sanitize.migrateFx3Prefs
true
storage.vacuum.last.index
1
storage.vacuum.last.places.sqlite
1375125779
Graphics
Adapter Description
AMD Radeon HD 6320 Graphics
Adapter Drivers
aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Adapter RAM
256
Device ID
0x9806
Direct2D Enabled
Blocked for your graphics card because of unresolved driver issues.
DirectWrite Enabled
false (6.2.9200.16571)
Driver Date
10-25-2011
Driver Version
8.911.0.0
GPU #2 Active
false
GPU Accelerated Windows
0/2 Basic Blocked for your graphics card because of unresolved driver issues.
Vendor ID
0x1002
WebGL Renderer
Google Inc. -- ANGLE (AMD Radeon HD 6320 Graphics)
AzureCanvasBackend
skia
AzureContentBackend
none
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0
Chosen Solution
Only thing provided by that info it that you may need to check for updates to your graphics drivers.
Thank you thank you thank you! That seems to have done the trick!