We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox briefly opens, then crashes when I click on a link in a Thunderbird message. If Firefox is already running, no problem.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by kobe

more options

Latest version of Firefox (23.0) Thunderbird version 2.0.0.24 Can't test in safe mode b/c problem has to with FF opening automatically when you click on an email link. Latest of many crash report numbers:

   Crash ID: bp-6e0133b7-430e-495c-88b8-61a762130807
Latest version of Firefox (23.0) Thunderbird version 2.0.0.24 Can't test in safe mode b/c problem has to with FF opening automatically when you click on an email link. Latest of many crash report numbers: Crash ID: bp-6e0133b7-430e-495c-88b8-61a762130807

Chosen solution

The current version of Thunderbird is 17, update to it.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

The current version of Thunderbird is 17, update to it.