Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Mozilla message yesterday: email instruction sent, but Thunderbird account blocked. Please resend to vxxxxx@gmail.com

  • 2 antwoorden
  • 2 hebben dit probleem
  • 8 weergaven
  • Laatste antwoord van user01229325

more options

ISP Rogers' tech help has tried to help unblock my Thunderbird account, which gets continually reblocked for unusual activity, for unaccepted password changes, etc. It was blocked again yesterday afternoon, for 24 hours. Thunderbird seems convinced I'm trying to hack my own account. Meanwhile I am not receiving important emails. Can you help?

ISP Rogers' tech help has tried to help unblock my Thunderbird account, which gets continually reblocked for unusual activity, for unaccepted password changes, etc. It was blocked again yesterday afternoon, for 24 hours. Thunderbird seems convinced I'm trying to hack my own account. Meanwhile I am not receiving important emails. Can you help?

Bewerkt door James op

Gekozen oplossing

Probably not. Thunderbird doesn't do "blocking" and there is no "Thunderbird server" or "Mozilla server". I can't think of any part of Thunderbird that could form an opinion for itself about your activities. Like many users, you appear to think that the Thunderbird email client is part of some bigger system.

What are the symptoms that lead you to the conclusion you're being "bocked"?

Do you use antivirus software? Are you confident you don't have any malware on board that's getting you a bad name?

Dit antwoord in context lezen 👍 0

Alle antwoorden (2)

more options

Gekozen oplossing

Probably not. Thunderbird doesn't do "blocking" and there is no "Thunderbird server" or "Mozilla server". I can't think of any part of Thunderbird that could form an opinion for itself about your activities. Like many users, you appear to think that the Thunderbird email client is part of some bigger system.

What are the symptoms that lead you to the conclusion you're being "bocked"?

Do you use antivirus software? Are you confident you don't have any malware on board that's getting you a bad name?

more options

There is no such thing as a Thunderbird account. Thunderbird is email client software running on YOUR computer and it does not block you for any activity. Your ISP or email provider might but Thunderbird software does not.