Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Can't access Google Scholar when Zotero for Firefox is enabled

  • 1 antwoord
  • 1 heeft dit probleem
  • 2 weergaven
  • Laatste antwoord van the-edmeister

ejl89
ejl89
more options

For citation management, I use the Zotero extension within Firefox (on a MacBook), and have for years. I generally add items through Google Scholar (with a proxy connection to my university library). This week, I stopped being able to load Google Scholar at all. The website just loads indefinitely. I can access Google and all other websites without issue. When I disable the Zotero extension in my browser, however, I can access Google Scholar again. This is not an ideal solution.

I have tried resetting Firefox to defaults (cache, cookies, etc.) I have uninstalled and reinstalled the Zotero extension. I have tried disabling my university library proxy. None of this has solved the problem. Any solutions would be much appreciated. I would prefer to not use the Zotero Standalone or the Zotero add-ons for other browsers.

For citation management, I use the Zotero extension within Firefox (on a MacBook), and have for years. I generally add items through Google Scholar (with a proxy connection to my university library). This week, I stopped being able to load Google Scholar at all. The website just loads indefinitely. I can access Google and all other websites without issue. When I disable the Zotero extension in my browser, however, I can access Google Scholar again. This is not an ideal solution. I have tried resetting Firefox to defaults (cache, cookies, etc.) I have uninstalled and reinstalled the Zotero extension. I have tried disabling my university library proxy. None of this has solved the problem. Any solutions would be much appreciated. I would prefer to not use the Zotero Standalone or the Zotero add-ons for other browsers.

Alle antwoorden (1)

the-edmeister
the-edmeister
  • Moderator
more options

Sorry, that doesn't sound like a Firefox support issue.

I did some looking around for both Google Scholar support and Zotero support to try to help you a bit and this is what I found. https://support.google.com/scholar/contact/general I couldn't find a Google Group for user to user support, only that web form.

https://www.zotero.org/support/getting_help https://forums.zotero.org/categories/ - categorized questions fora