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I logged out of my gmail account but now cannot log back into it using firefox browser. There is a broken link when I try and log on. Please help!

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Sharinie
Sharinie
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I have always checked my gmail through my firefox browser, but the other day I signed out of my account and when I tried to sign back in, I couldn't as the link on the gmail sign in page wouldn't work to any of my gmail accounts. I went onto safari, and chrome and did not have this problem. I emailed google, who advised me NOT to use your browser but to download gmail app to my laptop and use it through that instead. Whats going on? Could you please fix this?

I have always checked my gmail through my firefox browser, but the other day I signed out of my account and when I tried to sign back in, I couldn't as the link on the gmail sign in page wouldn't work to any of my gmail accounts. I went onto safari, and chrome and did not have this problem. I emailed google, who advised me NOT to use your browser but to download gmail app to my laptop and use it through that instead. Whats going on? Could you please fix this?

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FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: