Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

moving my profile

  • 42 antwoorden
  • 5 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van whitewash

more options

I had to do a reset of windows 10 and as a result lost Thunderbird. I have retrieved my Thunderbird profile from "windows.old" and it is now saved on my laptop as well as on a USB stick. I have downloaded Thunderbird again and run it opening the show folder which opens a "current" profile. I have then copied and pasted my "old" profile into the current one. It runs through the process of replacing files etc. all of which seems fine but when I open Thunderbird again none of my information is there. Everything I read on this subject is years old. Is there an up to date process for doing this. Any help appreciated as a lot of information is lost.

I had to do a reset of windows 10 and as a result lost Thunderbird. I have retrieved my Thunderbird profile from "windows.old" and it is now saved on my laptop as well as on a USB stick. I have downloaded Thunderbird again and run it opening the show folder which opens a "current" profile. I have then copied and pasted my "old" profile into the current one. It runs through the process of replacing files etc. all of which seems fine but when I open Thunderbird again none of my information is there. Everything I read on this subject is years old. Is there an up to date process for doing this. Any help appreciated as a lot of information is lost.

Alle antwoorden (2)

more options

I think perhaps the prefs file is damaged. When I look to mine it is over 200kb. Could you forward me a copy at unicorn dot consulting at gmail dot com.

more options

Hi Matt, I think you have found the problem. When I try to open the prefs.js file it does not open instead I get a Windows script host error as per the attached screenshot. This obviously happens in both new and old profiles. I assume there is no point in emailing you this. Is there anything to be done about this or is all lost. Thanks

  1. 1
  2. 2
  3. 3