We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Audio in Firefox keeps failing

  • 5 antwoorden
  • 1 heeft dit probleem
  • 21 weergaven
  • Laatste antwoord van Arbuth

Arbuth
Arbuth
more options

This is weird. System Sounds in Windows 7 work fine. Playing mP3's or mp4's outside of the browser works fine.

SOMETIMES playing audio within the browser works fine, but SOMETIMES it won't. Video plays (without sound) no problem.

I have swept cache and cookies Reinstalled, refreshed and restarted Removed and reinstalled adobe flash I thought it was solved. But WRONG.

I found a registry edit that worked ONCE. But nothing has yet been a permanent fix. I power the PC down and it comes back with exactly the same browser configuration as previous, except now it's mute, and nothing brings the sound back.

My only 'fix' has been to find another browser. It's all very odd. Any heavy hitters want to wade in? Thanks kindly in advance.

This is weird. System Sounds in Windows 7 work fine. Playing mP3's or mp4's outside of the browser works fine. SOMETIMES playing audio within the browser works fine, but SOMETIMES it won't. Video plays (without sound) no problem. I have swept cache and cookies Reinstalled, refreshed and restarted Removed and reinstalled adobe flash I thought it was solved. But WRONG. I found a registry edit that worked ONCE. But nothing has yet been a permanent fix. I power the PC down and it comes back with exactly the same browser configuration as previous, except now it's mute, and nothing brings the sound back. My only 'fix' has been to find another browser. It's all very odd. Any heavy hitters want to wade in? Thanks kindly in advance.

Alle antwoorden (5)

WestEnd
WestEnd
more options

When you reinstalled firefox did you also delete Mozilla folder before reinstalling?

Bewerkt door WestEnd op

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are there any media related messages in the Web Console when this happens?

Arbuth
Arbuth Vraageigenaar
more options

to WestEnd> No, good catch i will try that later today. to cor-El > Hmm JQMIGRATE: Logging is active common-min.4b219b53323f.js:6:6003 JQMIGRATE: jQuery.browser is deprecated common-min.4b219b53323f.js:6:6344 console.trace() common-min.4b219b53323f.js:6:6415 migrateWarn https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:6:6415 get https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:6:6590 <anonymous> https://static-media-prod-cdn.sumo.mozilla.net/static/build/questions-min.b64c0b7e191c.js:3:2741 c https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:4:2991 fireWith https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:4:3801 ready https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:3:12269 q https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:3:9681 Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://location.services.mozilla.com/v1/country?key=fa6d7fc9-e091-4be1-b6c1-5ada5815ae9d. (Reason: missing token ‘x-csrftoken’ in CORS header ‘Access-Control-Allow-Headers’ from CORS preflight channel). Error: Error retrieving geoip data common-min.4b219b53323f.js:10:27787 unreachable code after return statement[Learn More] js:83:1788 unreachable code after return statement[Learn More] js:143:462 unreachable code after return statement[Learn More] js:143:506 unreachable code after return statement[Learn More] js:143:462 unreachable code after return statement[Learn More] js:83:1788 unreachable code after return statement[Learn More] js:143:506 JQMIGRATE: $(html) HTML strings must start with '<' character common-min.4b219b53323f.js:6:6344 console.trace() common-min.4b219b53323f.js:6:6415 migrateWarn https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:6:6415 jQuery.fn.init https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:6:9510 x https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:3:9191 init https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:3:10122 jQuery.fn.init https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:6:9756 x https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:3:9191 success https://static-media-prod-cdn.sumo.mozilla.net/static/build/questions-min.b64c0b7e191c.js:1:20747 c https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:4:2991 fireWith https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:4:3801 k https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:5:23233 r https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:5:27623

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This looks like a report from the SUMO website. You can check the Web Console on a page where you have audio problems.

Arbuth
Arbuth Vraageigenaar
more options

Hi Cor-el: As inexplicable as loss of audio was, it is equally inexplicably back again for the moment. I have no idea what if anything is different. Will retry with the console as and when the problem reoccurs. No known updates/changes have occurred.