Errore chiusura programma
Buongiorno dopo l'ultimo aggiornamento una volta chiuso il software compare una finestra di errore e per riaprire il programma occorre attendere qualche minuto. La finestra riporta la seguente informazione:
Siamo spiacenti Thunderbird ha riscontrato un problema imprevisto e si è chiuso. Per aiutare a individuare e risolvere il problema, è possibile inviare una segnalazione per questo blocco.
Come è possibile risolvere l'errore? Grazie
Questo il dettaglio dell'errore:
AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2602 AdapterDeviceID: 0x0152 AdapterDriverVersion: 10.18.10.5161 AdapterSubsysID: 11d71734 AdapterVendorID: 0x8086 Add-ons: tbsortfolders%40xulforum.org:2.1.1,it-IT%40dictionaries.addons.mozilla.org:5.1,confirmbeforedelete%40caligraf:1.5.5,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2 AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: tbsortfolders@xulforum.org","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575"]},{"name":"Extension shutdown: confirmbeforedelete@caligraf","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry(\"background\")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575"]}]} AvailablePageFile: 11438231552 AvailablePhysicalMemory: 9399820288 AvailableVirtualMemory: 138530793848832 BlockedDllList: BreakpadReserveAddress: 2776207065088 BreakpadReserveSize: 83886080 BuildID: 20211101223011 CPUMicrocodeVersion: 0x21 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1636832111 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1636288483 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["dataexchange.dll","DWrite.dll","twinapi.dll","BCP47mrm.dll","Windows.UI.dll","wscapi.dll","ntshrui.dll","cscapi.dll","InputHost.dll","Bcp47Langs.dll","wshbth.dll","textinputframework.dll","webauthn.dll","winmm.dll","wsock32.dll","OneCoreCommonProxyStub.dll","wininet.dll","dbgcore.dll","dbghelp.dll","cdp.dll","iertutil.dll","srvcli.dll","urlmon.dll","OneCoreUAPCommonProxyStub.dll","version.dll","FWPUCLNT.DLL","winhttp.dll","mscms.dll","ColorAdapterClient.dll","twinapi.appcore.dll","WindowManagementAPI.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","rasadhlp.dll","npmproxy.dll","winnsi.dll","MMDevAPI.dll","AudioSes.dll","avrt.dll","policymanager.dll","msacm32.dll","wdmaud.drv","midimap.dll","msacm32.drv","winrnr.dll","pnrpnsp.dll","ksuser.dll","NapiNSP.dll","netprofm.dll","nlaapi.dll","msimg32.dll","propsys.dll","wtsapi32.dll","d3d11.dll","dsreg.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","ntmarta.dll","rsaenh.dll","msvcp110_win.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","mswsock.dll","CRYPTBASE.DLL","cryptsp.dll","wldp.dll","msasn1.dll","devobj.dll","winsta.dll","umpdc.dll","powrprof.dll","sspicli.dll","userenv.dll","profapi.dll","KERNELBASE.dll","crypt32.dll","cfgmgr32.dll","gdi32full.dll","ucrtbase.dll","msvcp_win.dll","wintrust.dll","bcryptPrimitives.dll","bcrypt.dll","win32u.dll","clbcatq.dll","advapi32.dll","msvcrt.dll","SHCore.dll","oleaut32.dll","kernel32.dll","gdi32.dll","imagehlp.dll","shell32.dll","sechost.dll","shlwapi.dll","psapi.dll","nsi.dll","user32.dll","msctf.dll","ws2_32.dll","combase.dll","rpcrt4.dll","setupapi.dll","imm32.dll","ole32.dll","ntdll.dll","msi.dll","winmmbase.dll","ondemandconnroutehelper.dll","TaskFlowDataEngine.dll","linkinfo.dll","usp10.dll","edputil.dll","explorerframe.dll","directmanipulation.dll","Windows.Globalization.dll"],"Mozilla Corporation":["libssp-0.dll","libotr.dll","thunderbird.exe","nssckbi.dll","freebl3.dll","nss3.dll","softokn3.dll","mozglue.dll","ldap60.dll","lgpllibs.dll","prldap60.dll","xul.dll","rnp.dll"]} MozCrashReason: MOZ_CRASH() Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP- xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2602) ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 852 ShutdownProgress: profile-change-teardown StartupCrash: 0 StartupTime: 1636831876 SystemMemoryUsePercentage: 26 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20211101223011","version":"91.3.0","vendor":null,"displayVersion":"91.3.0","platformVersion":"91.3.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":12133,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"it-IT","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":1348},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics","vendorID":"0x8086","deviceID":"0x0152","subsysID":"11d71734","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVendor":null,"driverVersion":"10.18.10.5161","driverDate":"8-6-2020","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"it","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"IT","privacy.donottrackheader.enabled":true,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 5408:"IPC I/O Parent",8852:"Link Monitor #1",4092:"Permission",2552:"Timer",5404:"JS Watchdog",9772:"TaskController Thread #0",7668:"TaskController Thread #1",2948:"TaskController Thread #2",9020:"TaskController Thread #3",8608:"Cache2 I/O",10080:"Cookie",6320:"BackgroundThreadPool #2",1224:"Worker Launcher",6476:"IPDL Background",1836:"VsyncIOThread",6108:"IPC Launch",5572:"WindowsVsyncThread",10124:"Compositor",8296:"ImageIO",4532:"StyleThread#0",5388:"StyleThread#1",9888:"StyleThread#2",8816:"ImageBridgeChld",496:"PlayEventSound",9660:"ProcessHangMon",3548:"GMPThread",1840:"HTML5 Parser",1852:"TRR Background",8964:"BgIOThreadPool #1",7208:"QuotaManager IO",596:"DOM Worker",5220:"ProxyResolution",4212:"DNS Resolver #1",5564:"DNS Resolver #2",10028:"mozStorage #4",9852:"DNS Resolver #3",5616:"mozStorage #5",7440:"URL Classifier",5392:"RemoteLzyStream",1356:"Shutdown Hang Terminator", Throttleable: 1 TotalPageFile: 14668599296 TotalPhysicalMemory: 12722442240 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 2354.1454 Version: 91.3.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 Provider di servizi TCPv6 RSVP : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi TCP RSVP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi UDPv6 RSVP : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Provider di servizi UDP RSVP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: it
Questa segnalazione contiene anche informazioni relative allo stato dell’applicazione al momento del blocco.
Alle antwoorden (3)
Succede anche se lanci Thunderbird in safe mode? -> https://support.mozilla.org/it/kb/modalita-risoluzione-problemi-thunderbird
Ho provato anche lanciando in safe mode. Ho anche provato a disattivare i componenti aggiuntivi ma il problema persiste. Posso aggiungere che nella barra delle applicazioni rimane l'icona dei messaggi fino al momento della chiusura della finestra dell'errore.
In questo caso può essere che si sia corrotto il profilo. Prova intanto a crearne uno nuovo SENZA configurare l'account email e SENZA cancellare il profilo attuale. Prova se questo nuovo profili si chiude regolarmente -> https://support.mozilla.org/it/kb/utilizzare-piu-profili
Se l'errore non compare:
- fai un backup del vecchio profilo -> https://support.mozilla.org/it/kb/profili-thunderbird#w_effettuare-una-copia-di-sicurezza-del-profilo
- prova a migrare i dati dal vecchio al nuovo profilo -> https://support.mozilla.org/it/kb/trasferire-dati-thunderbird-nuovo-computer
Se l'errore ricompare, dovresti:
- Creare un nuovo profilo pulito
- Migrare solo le mail con l'estensione ImportExportTools NG
- Riconfigurare infine gli account
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