Hello Dorothy.

This kind of issues are, unfortunately, more common and the we'd like. Thankfully, 99% of the cases are very easy to solve. However, you do need to diagnose what your exact problem is. Do this:

1. run Firefox in safe-mode to disable all extensions and plugins. If this fixes your issues, be them with RAM or CPU usage, then you know it's a problem with plugins or extensions. Proceed to number 2. If safe-mode doesn't fix the issues, then read bellow, after this list;
2. update all extensions and plugins in your Firefox. If this doesn't solve the issues, proceed to the following number;
3. disable all extensions and plugins in your Firefox (not running safe-mode). Being certain that, as in safe-mode, the problems you're having have gone away, enable one plugin at a time. You should be certain that you WANT that plugin to be enabled, so keep your overall number of plugins as low as possible. When you encounter the problems, you know you've found a problematic plugin, so disable it for good. Keep enabling all plugins (except problematic ones) until you've gone through them all.
4. enable one extension at a time. Again, be certain that you WANT that extension to be enabled, so keep your overall number of extensions as low as possible. When you encounter the problems, you know you've found a problematic extension, so disable it for good. Keep enabling all your extensions (except problematic ones) until you've gone through them all;
5. you're done! You've fixed your problems with problematic add-ons.

Ok, if disabling all extensions and plugins through safe-mode didn't work to bring Firefox's CPU and RAM usage to good levels, then you have different issue. The most likely scenario is that you have a third party software running on your computer that is messing with Firefox. Do as follows:

1. do a virus/malware check on your computer. If this doesn't fix it, proceed;
2. disable all software running in the background that you don't want to have running in the background (in windows, this is done by pressing WINDOWS+R in your keyboard, typing "msconfig" (without the commas) and pressing enter. Now, under the "Startup" tab, you can uncheck the software you don't want, and reboot your system for changes to take effect. If you're unsure of what software you want running, ask someone with more experience). If this doesn't fix your issues with Firefox, proceed;
3. check your firewall/antivirus/security suite for enabled functions/features that you don't want and/or may be conflicting with Firefox. You'll find that these features are most likely tied to Internet Security features, such as link scanners or URL checkers and the like. If you're not sure they are conflicting with Firefox, simply try to disable them to see whether or not that's true. As long as you don't browse the web with your antivirus completely off and your firewall completely turned off, there should be no problems. If this doesn't solve the issues, proceed to the following number;
4. check your operating system security options, mainly advanced options that are not configured by default. While it's very unlikely that this may be the cause of the problem (after all, it's the last item on the list), it's remotely possible. If this doesn't work, proceed to the following point;
5. clean up your OS registry, using appropriate software. If this doesn't do it, I'm out of ideas. Except make sure you've followed my instructions correctly.

I have tried this 4 time already why the hell do you think I said the info for the knowledge base was of no help. When I go through your instructions I just make the problem worse. Is there a retarded chimp out there somewhere who would like to try now,

I'm sorry for offending you, Dorothy.

I can't understand why following my instructions would somehow make it worse, but I'm guess you are having some kind of problem identifying your add-on manager or what add-ons are. To temporarily disable all add-ons (for diagnostic purposes, this is temporary), start firefox in safe mode so you can easily disable all extensions, plugins and themes. See the list above for more instructions.

You may also want to reinstall Firefox. Some faulty extensions may permanently damage Firefox's installation, but a reinstall will fix it (as long as that extension is disabled).

I have uninstalled and reinstalled Fire Fox on the average of every three days. I have run it safe mode every other day. Neither of these things helped at all They just made it run slower. I have cleared my cache everyday before I start, thinking that might be part of the problem. I have taken my computer in to be cleared of any viruses that my programs are not catching and they found none. They both uninstalled and reinstalled Fire Fox and it would work properly in their shop (but it was on broadband) when I would bring it home and hook it up on my dial-up system It would run slowly but every thing would load, until the first time I exited the program to do something else. When I would come back to Fire Fox it would start Hanging up crashing or going out of synce before it could finish loading the web site or page I was trying to get to. It has now been 25 days since I could serf the web. This morn it took Firefox 17 min to load my e-mail of which I only have 4 of. Can someone please give some help so that I might use this program. or am I going to forced to find an other browser who employs people who know something about their own product.

Reinstalling Firefox won't fix the issue if the problem is with your Firefox profile. Try to create a new (temporary) profile to see if that's the problem. Here's an article about how to manage profiles:

http://support.mozilla.com/en-US/kb/Managing+profiles

Also, Firefox support is run almost entirely by volunteers. We are not (well, I'm not, at least) Mozilla employees. Google has the same approach with Chrome, so it's not something uncommon, particularly considering Safari and Internet Explorer's support is non-existent, from my experience.