Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

When I click to download Firefox update, as strongly recommended, Firefox tries to connect to update server but nothing happens, even if left all day. Firefox works fine otherwise, no problems.

  • 4 antwoorden
  • 61 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van benniejane

more options

When link is clicked on, a grey box appears titled "Downloading Update" Beneath it says "Downloading the update..." Then, a continuous grey "barber's pole" for the timing/downloading. Underneath it says "Connecting to the update server...", but it never does connect, so download never starts.

When link is clicked on, a grey box appears titled "Downloading Update" Beneath it says "Downloading the update..." Then, a continuous grey "barber's pole" for the timing/downloading. Underneath it says "Connecting to the update server...", but it never does connect, so download never starts.

Alle antwoorden (4)

more options

any answers on this? its a rather annoying issue

more options

Yours is the first response I've had, so no answers to the question yet.

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Great, it really was that simple. I was terrified of losing all my bookmarks, passwords and add-ons, but everything was there when I opened up with the new Firefox. (PS I am on a Mac). By coincidence, yesterday, I also updated my PC laptop to Firefox 4 and, though it said one of my webmaster add-ons was incompatible, it automatically did a search and simply updated it and everything is fine on that too. So I urge everyone with this problem, just chuck the old one, if it won't update, and get the new one!