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Firefox crashes

mayday72
mayday72
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I keep getting a mozilla crash report each time i try to open firefox. i have tried updating everything and nothing works. the only unsuccessful update is Adobe Air which is not responding. Adobe flashplayer has also crashed. Can you tell me what to do? I have done everything on your list and nothing works.

I keep getting a mozilla crash report each time i try to open firefox. i have tried updating everything and nothing works. the only unsuccessful update is Adobe Air which is not responding. Adobe flashplayer has also crashed. Can you tell me what to do? I have done everything on your list and nothing works.

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Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See: