Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I haven't been able to finalize any recent upgrade.

  • 2 antwoorden
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van KeithScott

more options

I am currently using version 14.0.1 I haven't been able to finalize any recent upgrade. After I do the update and restart Firefox I get this message “Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again”. This keeps happening despite having closed Firefox.

I am currently using version 14.0.1 I haven't been able to finalize any recent upgrade. After I do the update and restart Firefox I get this message “Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again”. This keeps happening despite having closed Firefox.

Gekozen oplossing

I succeeded by using IE to do the upgrade. TKS

Dit antwoord in context lezen 👍 0

Alle antwoorden (2)

more options

Hi,

Please also try updating using the full installer after exiting Firefox: https://www.mozilla.org/en-US/firefox/new/

Updating Firefox

FAQ

more options

Gekozen oplossing

I succeeded by using IE to do the upgrade. TKS