Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox KEEPS crashing several times a day

  • 9 antwoorden
  • 5 hebben dit probleem
  • 8 weergaven
  • Laatste antwoord van kobe

Aisha
Aisha
more options

I do not want to go through hundreds of checks, installs, uninstalls, safe modes, troubleshootings, you name it..

I simply want to have a STABLE web browser, being STABLE with whatever I do on my computer. Good browser = STABLE browser.

With every Firefox update it gets worse and worse. It keeps crashing several times a day. I do a lot of audio and video streaming. When it crashes , I have to listen / watch from the beginning.

This is no longer frustrating but seriously annoying.

I need a ONE permanent fix.

Otherwise , I have to to go to elsewhere.

can anyone help.

And BTW - those crash notifications saying "how embarrassing" are equally annoying. Get real, Modzila - your constant apologies and feeling embarrassed or guilty do NOT get you off the hook!!!

I'm seriously fed up with your browser constantly crashing. Where are your engineers?????????

I do not want to go through hundreds of checks, installs, uninstalls, safe modes, troubleshootings, you name it.. I simply want to have a STABLE web browser, being STABLE with whatever I do on my computer. Good browser = STABLE browser. With every Firefox update it gets worse and worse. It keeps crashing several times a day. I do a lot of audio and video streaming. When it crashes , I have to listen / watch from the beginning. This is no longer frustrating but seriously annoying. I need a ONE permanent fix. Otherwise , I have to to go to elsewhere. can anyone help. And BTW - those crash notifications saying "how embarrassing" are equally annoying. Get real, Modzila - your constant apologies and feeling embarrassed or guilty do NOT get you off the hook!!! I'm seriously fed up with your browser constantly crashing. Where are your engineers?????????

Alle antwoorden (9)

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

kobe
kobe
more options

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

To disable Hardware Acceleration perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.

Aisha
Aisha Vraageigenaar
more options

tHANKS I unchecked graphics acceleration long time ago.

Here are my recent crash reports:

bp-95fed89e-d1c9-4824-93c5-606872130505 5/05/201311:31 PM60a08d0e-8935-4306-9151-cd602a1724d4 5/05/20132:32 PMbp-8981705c-9842-4fc7-b41a-e30512130505 5/05/20132:09 PMbp-22ba322a-cde6-4589-93a9-061372130503 3/05/201310:45 PM1aa50091-97ed-4b1c-92d5-f9553ad78a27 1/05/20133:36 PMbp-96d4b3b8-a505-48de-ac69-1347b2130501 1/05/20133:26 PMbp-d59fda3d-3661-4a0e-8150-0d78d2130428 28/04/20139:16 PMbp-9ca70a85-e4a7-4dea-b3f5-dc8a12130428 28/04/20137:28 PMbp-b359022b-feb9-463f-b1ea-3ee172130425 25/04/20137:01 PMddc66806-dc16-4fab-9da0-9c078058c048 24/04/20135:00 AMbp-7612d8f7-6dfd-4758-991a-264c52130421 21/04/201310:43 AMbp-a5102bf7-fe82-42f2-a9d2-ba6d72130419 20/04/20137:57 AMbp-5b384065-554b-4490-a665-1e8422130415 15/04/20139:58 PMbp-be380d95-2547-450a-9e7e-395552130414 14/04/20134:10 PMbp-52afb971-96e5-484e-a8b4-ab9692130413 14/04/20138:46 AMbp-dcd04638-38d5-4692-9750-040d1213040 44/04/20139:36 PM0b236347-f955-4415-b6f8-685f60b8624 31/04/20139:37 AMceec2e35-9e9f-447c-a5c5-c12977e8c59e

AiSHA

philipp
philipp
  • Moderator
more options

hello, this crash may be caused by the norton confidential component of your security suite. please run symantec's liveupdate repeatedly to make sure that you're on the latest version & in case this doesn't help please also report the issue to norton's support...

Aisha
Aisha Vraageigenaar
more options

I believe I have the current version, but will talk to Symantec today.

Thanks Philipp

kobe
kobe
more options

Also the VLC plugin could be causing issues, if you dont use it you should disable it by going to Firefox Button > Addons > Plugins and disable the VLC Plugin.

philipp
philipp
  • Moderator
more options

yes, in the bug report that's on file at mozilla it is also stated that the crashes are still happening with the latest versions of norton confidential: https://bugzilla.mozilla.org/show_bug.cgi?id=812186

i don't know much about norton's software myself, but maybe it will be possible somewhere in the options of the program to totally switch off the norton confidential component. if that would be possible, it's certainly worth a try and see if this is making a difference...

Aisha
Aisha Vraageigenaar
more options

Just checked - I don't have a VLC plugin - don't even know what it is.

will talk to Symantec re the confidential component.

thanks

kobe
kobe
more options

also include the Bugzilla link that Philipp posted