Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

bp-7615e02e-9c2c-41ad-a952-49e9d2130531

more options

firefox works slow, freezes, crashes , irrespective plugin error in win8

firefox works slow, freezes, crashes , irrespective plugin error in win8

Alle antwoorden (3)

more options

The crash is related to Flash. There are a number of bugs open for this. You may want to check those bugs and comment on them. https://crash-stats.mozilla.com/report/index/7615e02e-9c2c-41ad-a952-49e9d2130531 Beyond that make sure your Flash Player is up to date. http://www.adobe.com/software/flash/about/

more options

This is some standard guidance that addresses the most common issues:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

more options

Hi tibitts, you wrote:

You may want to check those bugs and comment on them.

If forum members can contribute to the development of a fix, they should feel free to pitch in. Otherwise, it's generally not helpful to add comments to bugs (unless there is a call for test cases), but you can register on the Bugzilla site and "vote" for them to be fixed. See: