We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråden ble arkivert. Still et nytt spørsmål dersom du trenger hjelp.

I deleted all my sync info, and I need it back I deleted it today by mistake please help me here.

Qattanko
Qattanko
more options
  1. I formatted my desktop
  2. I install Firefox
  3. I tried the Firefox sync option so I can restore my stuff
  4. And it's asked me for a username & password, So I used my username and password but I stopped when it asked me for a recovery key that I don't have so I create a new one.
  5. That when I lost all my bookmarks passwords... etc

please help me here I need my stuff back ASAP

# I formatted my desktop # I install Firefox # I tried the Firefox sync option so I can restore my stuff # And it's asked me for a username & password, So I used my username and password but I stopped when it asked me for a recovery key that I don't have so I create a new one. # That when I lost all my bookmarks passwords... etc please help me here I need my stuff back ASAP

Endret av Qattanko

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Sorry, when you create a new Sync Key your data is erased from the Sync server and there are no backups made to the Sync server.