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Windows 7 completely freezes on most websites.

bigskyoneguy
bigskyoneguy
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My computer at work is going bonkers. Many websites cause Windows 7 to freeze completely, the mouse won't move, ctrl-alt-delete does nothing, I have to turn it off using the physical power button.

Some details, this isn't a firefox problem. It happens with Firefox, Chrome, and IE. It seems that the websites that cause it to crash have a lot of multimedia going on. SBNation and CNN both reliably cause crashes. Weirdly, Gawker websites haven't given me a problem yet. So far I've defragged the computer, run virus scans, disabled extraneous instances of flash, updated flash java and windows, and updated (then deleted and reinstalled each browser). In Firefox I've tried running it in safe mode, disabling add ons, turning off hardware acceleration, and using ad-blocker.

Due to the fact that this happens on multiple browsers and on multiple reputable sites, it really seems to me that this is some sort of Windows 7 issue. I don't know if this is the right place to post this but I'm getting desperate because it's limiting my ability to do work.

Oh, and the problem doesn't happen when I run windows in safe mode.

My computer at work is going bonkers. Many websites cause Windows 7 to freeze completely, the mouse won't move, ctrl-alt-delete does nothing, I have to turn it off using the physical power button. Some details, this isn't a firefox problem. It happens with Firefox, Chrome, and IE. It seems that the websites that cause it to crash have a lot of multimedia going on. SBNation and CNN both reliably cause crashes. Weirdly, Gawker websites haven't given me a problem yet. So far I've defragged the computer, run virus scans, disabled extraneous instances of flash, updated flash java and windows, and updated (then deleted and reinstalled each browser). In Firefox I've tried running it in safe mode, disabling add ons, turning off hardware acceleration, and using ad-blocker. Due to the fact that this happens on multiple browsers and on multiple reputable sites, it really seems to me that this is some sort of Windows 7 issue. I don't know if this is the right place to post this but I'm getting desperate because it's limiting my ability to do work. Oh, and the problem doesn't happen when I run windows in safe mode.

Valgt løsning

Only thing provided by that info it that you may need to check for updates to your graphics drivers.

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All Replies (4)

kobe
kobe
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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

bigskyoneguy
bigskyoneguy Eieren av spørsmålet
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Application Basics 

       Name
       Firefox

       Version
       22.0

       User Agent
       Mozilla/5.0 (Windows NT 6.1; rv:22.0) Gecko/20100101 Firefox/22.0

       Build Configuration

         about:buildconfig

 Extensions

       Name

       Version

       Enabled

       ID

       Adblock Plus
       2.3.2
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

       RealPlayer Browser Record Plugin
       15.0.6
       false
       {0153E448-190B-4987-BDE1-F256CADA672F}

       Skype Click to Call
       6.10.0.13089
       false
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

 Important Modified Preferences

     Name

     Value

       accessibility.typeaheadfind.flashBar
       0

       browser.cache.disk.capacity
       358400

       browser.cache.disk.smart_size.first_run
       false

       browser.cache.disk.smart_size.use_old_max
       false

       browser.cache.disk.smart_size_cached_value
       358400

       browser.places.smartBookmarksVersion
       4

       browser.startup.homepage_override.buildID
       20130618035212

       browser.startup.homepage_override.mstone
       22.0

       dom.mozApps.used
       true

       extensions.lastAppVersion
       22.0

       gfx.blacklist.direct2d
       4

       gfx.blacklist.layers.direct3d9
       4

       gfx.direct2d.disabled
       true

       layers.acceleration.disabled
       true

       network.cookie.prefsMigrated
       true

       places.database.lastMaintenance
       1375715729

       places.history.expiration.transient_current_max_pages
       93819

       plugin.disable_full_page_plugin_for_types
       application/pdf

       plugin.importedState
       true

       plugin.state.flash
       0

       plugin.state.java
       0

       plugin.state.np32dsw
       0

       plugin.state.npauthz
       0

       plugin.state.npctrl
       0

       plugin.state.npdeployjava
       0

       plugin.state.npgoogleupdate
       0

       plugin.state.npitunes
       0

       plugin.state.nppdf
       0

       plugin.state.nppl
       0

       plugin.state.nprjplug
       0

       plugin.state.nprpchromebrowserrecordext
       0

       plugin.state.nprphtml5videoshim
       0

       plugin.state.nprpplugin
       0

       plugin.state.npspwrap
       0

       privacy.sanitize.migrateFx3Prefs
       true

       storage.vacuum.last.index
       1

       storage.vacuum.last.places.sqlite
       1375125779

 Graphics

       Adapter Description
       AMD Radeon HD 6320 Graphics

       Adapter Drivers
       aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva

       Adapter RAM
       256

       Device ID
       0x9806

       Direct2D Enabled
       Blocked for your graphics card because of unresolved driver issues.

       DirectWrite Enabled
       false (6.2.9200.16571)

       Driver Date
       10-25-2011

       Driver Version
       8.911.0.0

       GPU #2 Active
       false

       GPU Accelerated Windows
       0/2 Basic Blocked for your graphics card because of unresolved driver issues.

       Vendor ID
       0x1002

       WebGL Renderer
       Google Inc. -- ANGLE (AMD Radeon HD 6320 Graphics)

       AzureCanvasBackend
       skia

       AzureContentBackend
       none

       AzureFallbackCanvasBackend
       cairo

 JavaScript

       Incremental GC
       true

 Accessibility

       Activated
       false

       Prevent Accessibility
       0

 Library Versions

       Expected minimum version

       Version in use

       NSPR
       4.9.6
       4.9.6

       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

       NSSUTIL
       3.14.3.0
       3.14.3.0
kobe
kobe
more options

Valgt løsning

Only thing provided by that info it that you may need to check for updates to your graphics drivers.

bigskyoneguy
bigskyoneguy Eieren av spørsmålet
more options

Thank you thank you thank you! That seems to have done the trick!