Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Thunderbird accounts disappeared after copying .thunderbird folder to other folder for backup (still gone after deleting duplicate)

  • 2 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta de AdrianP

more options

Hello,

I copied the .thunderbird folder to another folder on my computer (Ubuntu on Dell Laptop) for backing up, re-opened Thunderbird: accounts all gone; asking me to set up an email account. I have deleted the duplicate folder but the accounts are still gone when I restart (original .thunderbird folder still in original location)!

I have tried using profile manager to find/reactivate the profile as suggested on online support page (creating a profile with my name instead of the random.default profile) - but this didn't work.

I am reasonably computer-literate but not a developer/programer so normal language would be appreciated!

Thanks. Adrian

Hello, I copied the .thunderbird folder to another folder on my computer (Ubuntu on Dell Laptop) for backing up, re-opened Thunderbird: accounts all gone; asking me to set up an email account. I have deleted the duplicate folder but the accounts are still gone when I restart (original .thunderbird folder still in original location)! I have tried using profile manager to find/reactivate the profile as suggested on online support page (creating a profile with my name instead of the random.default profile) - but this didn't work. I am reasonably computer-literate but not a developer/programer so normal language would be appreciated! Thanks. Adrian

Solução escolhida

fixed it myself - confusing things happened but luckily I found the right .default profile in the end!

Ler esta resposta 👍 0

Todas as respostas (2)

more options

Sorry for duplicating this from an hour ago - I thought that the original had not been posted after I went through the registration process and looked on the thunderbird/support forums (it isn't there - I still don't know what the difference is between this place and the support forum?!!!)

more options

Solução escolhida

fixed it myself - confusing things happened but luckily I found the right .default profile in the end!