We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Why do my crash report version number and my product version number differ?

more options

I was recently analyzing a crash file and I noticed that the 'version' listed does not match my product version.

Crash file here: https://crash-stats.mozilla.com/report/index/6d1d312f-644d-4c61-8b26-14a4e0170424

The listed version in the crash stats: 49.0.1 The listed version in About Firefox is: 53.0 The listed version in Windows is: 53.0

What is going on here? Is this even a problem?

I was recently analyzing a crash file and I noticed that the 'version' listed does not match my product version. Crash file here: https://crash-stats.mozilla.com/report/index/6d1d312f-644d-4c61-8b26-14a4e0170424 The listed version in the crash stats: 49.0.1 The listed version in About Firefox is: 53.0 The listed version in Windows is: 53.0 What is going on here? Is this even a problem?
Capturas de tela anexadas

Todas as respostas (2)

more options

Websites say that Firefox is outdated or incompatible even though it's the latest version https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

more options

That may well be an old incident, even though the report was just processed today. In the first table it says of the Firefox that captured the information:

Install Time: 2016-10-03 15:58:12


To expand on that:

Install Age: 265,486 seconds since version was first installed (3 days, 1 hour and 44 minutes)

So that would make the incident date approximately October 6, 2016

Thanks for asking, or I would probably never have gotten around to figuring out how to do that math.

Alterado por jscher2000 - Support Volunteer em