Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

As of last night, can neither send nor receive Thunderbird email.

  • 2 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de anne4

anne4
anne4
more options

Last night around 8:30 EST, my emails stopped working on Thunderbird (both sending and receiving). I can still both send and receive emails via Webmail (Comcast) and on my BlackBerry, so the problem would appear to be Thunderbird-related.

When I click "Get Messages," I see: "Thunderbird--Failed to connected to server mail.comcast.net."

When I attempt to send a message, I see: "An error occurred while sending mail: The mail server sent an incorrect greeting: concurrent connection limit in Avast exceeded (pass:0, processes:thunderbird.exe[50])."

(I have made no recent changes in Avast.)

Today I upgraded to Thunderbird 52.8. That made no difference one way or another; I couldn't send or receive emails either before or after the upgrade.

Any advice? I can use comcast.net, but I'd much rather use Thunderbird! Thank you.

Last night around 8:30 EST, my emails stopped working on Thunderbird (both sending and receiving). I can still both send and receive emails via Webmail (Comcast) and on my BlackBerry, so the problem would appear to be Thunderbird-related. When I click "Get Messages," I see: "Thunderbird--Failed to connected to server mail.comcast.net." When I attempt to send a message, I see: "An error occurred while sending mail: The mail server sent an incorrect greeting: concurrent connection limit in Avast exceeded (pass:0, processes:thunderbird.exe[50])." (I have made no recent changes in Avast.) Today I upgraded to Thunderbird 52.8. That made no difference one way or another; I couldn't send or receive emails either before or after the upgrade. Any advice? I can use comcast.net, but I'd much rather use Thunderbird! Thank you.

Todas as respostas (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please see https://support.mozilla.org/en-US/kb/cannot-receive-messages

Did it help?

anne4
anne4 Autor da pergunta
more options

Thanks so much for the link, which does indeed look potentially helpful--though I don't know for sure, since I didn't end up needing it. I left home on a trip, and when I returned and booted up my desktop computer, my Thunderbird inbox suddenly started loading. I was able both to send and receive emails. I had made no changes, and I have no idea either what had caused the original problem or what had made it go away.