Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

  • 4 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta de holycane2

holycane2
holycane2
more options

Hi, I am running Mojave 10.14.6 and Firefox used to run. Suddenly without reason it fails to load, it jumps up and down in the doc and then fails to load with no crashing reports and I cannot find any reason why. I have reinstalled it, updated Mac security patches, tried to run the app in safe mode and also the Mac in safe mode, but nothing works. It only works if I log out and log back in with a guest account. Any help is welcome.

Hi, I am running Mojave 10.14.6 and Firefox used to run. Suddenly without reason it fails to load, it jumps up and down in the doc and then fails to load with no crashing reports and I cannot find any reason why. I have reinstalled it, updated Mac security patches, tried to run the app in safe mode and also the Mac in safe mode, but nothing works. It only works if I log out and log back in with a guest account. Any help is welcome.

Todas as respostas (4)

crankygoat
crankygoat
more options

Guest account is likely using a different Firefox profile. If you can get it run in your regular user account, go to about:profiles create a new profile, and set it as default. Close Firefox and then start it again. See if the issues persist.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There can also be permission issues, so check that as well.

Did you try a clean reinstall and drag the current Firefox installation to the Trash ?

See also:

holycane2
holycane2 Autor da pergunta
more options

Thanks crankygoat but I can’t even get it to launch to be able to change profile. Also I completely deleted and reinstalled it from my Mac profile so it shouldn’t be logged into any Firefox profile. Besides, in my guest account it’s not logged into any profile...any suggestions?

holycane2
holycane2 Autor da pergunta
more options

cor-el said

There can also be permission issues, so check that as well. Did you try a clean reinstall and drag the current Firefox installation to the Trash ? See also:

Thank you cor-el but I have fully deleted the app with the AppCleaner app. Any other suggestions welcome.