Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox 73.0.1 locks up on DSL Reports Speed Test upload test

  • 6 respostas
  • 1 tem este problema
  • 3 visualizações
  • Última resposta de wdunwoody

wdunwoody
wdunwoody
more options

I have been using the DSL Reports Speed Test with absolutely no problems for many years. Within the past two weeks, the "upload" test stalls and completely locks up Firefox.. No crash report screen or anything. It then takes a very long time to bring up any windows screen or task manager... and then multiple tries to get task manager to end firefox. Download test starts first, and starts and completes fine. The few times that the upload test does complete, it takes a very long time and frequently records a speed of "zero". Is anyone else experiencing this?

I have been using the DSL Reports Speed Test with absolutely no problems for many years. Within the past two weeks, the "upload" test stalls and completely locks up Firefox.. No crash report screen or anything. It then takes a very long time to bring up any windows screen or task manager... and then multiple tries to get task manager to end firefox. Download test starts first, and starts and completes fine. The few times that the upload test does complete, it takes a very long time and frequently records a speed of "zero". Is anyone else experiencing this?

Todas as respostas (6)

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Hi wdunwoody, I got some "hickity" results earlier today with a default profile - Standard ETP and no extensions - but, that seems to have smoothed over now.

Try disabling your Avast extension, restart Firefox and test again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

wdunwoody
wdunwoody Autor da pergunta
more options

Thank you for your reply... I have indeed disabled antivirus protection, but no change. The DSL Reports Speed Test offers the option to disable HTTPS for the test. This also has no effect...

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Have you tried a speed test at another site, like your ISP?

A few other suggestions: Reboot your router/modem Check your cable connections Check that the firmware in your router/modem is up-to-date

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Also,

Malwarebytes AdwCleaner https://www.malwarebytes.com/adwcleaner/

has Basic Repair Actions on the Settings tab which can quickly reset your internet connectivity settings.

wdunwoody
wdunwoody Autor da pergunta
more options

I have indeed rebooted the router, with no change. I have to verify the ethernet connections, computer to router and router to Verizon ONT. The Verizon speed test... will absolutely not even START. Ookla and one other show... normal 95+ mb/s down and up when DSLR test shows 95+ down... and zero to 11mb/s up. That's what is so weird! I've run Malwarebytes... nothing. Avast scan shows nothing. Haven't done McAfee Stinger yet... that has helped odd problems in the past.