Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

why did firefox suddenly start asking for primary password after update?

  • 2 respostas
  • 1 tem este problema
  • 30 visualizações
  • Última resposta de LSR

more options

I have never used a primary/master password. I updated to 109.0.1 on a computer that had not been used for a few weeks. I do NOT sync FF on any computer. "Use Primary Password" is NOW checked on this 2nd computer. (never used or needed before) In order to try to change this, I was required to enter my password. When I enter the password I use to access mozilla support (the only FF password I have ever had), nothing happens and I do not get any options, i.e., forgot password. I have never been requested to enter a password on any computer (to access FF; only to reach mozilla support.) On my primary computer, "Use Primary Password" is not checked, as it should not be. Thanks in advance.

I have never used a primary/master password. I updated to 109.0.1 on a computer that had not been used for a few weeks. I do NOT sync FF on any computer. "Use Primary Password" is NOW checked on this 2nd computer. (never used or needed before) In order to try to change this, I was required to enter my password. When I enter the password I use to access mozilla support (the only FF password I have ever had), nothing happens and I do not get any options, i.e., forgot password. I have never been requested to enter a password on any computer (to access FF; only to reach mozilla support.) On my primary computer, "Use Primary Password" is not checked, as it should not be. Thanks in advance.

Solução escolhida

You can check if you can find an older copy of key4.db that doesn't have the PP set.

You can look a utility to browse System Restore points.

If you have the same logins stored on both computers then you can copy logins.json and key4.db from that other device to the current profile folder. As an alternative, you can reset the PP and export the logins on that one device and import the logins on the other device.

You can export the logins in the Password Manager to a CSV file.

You need to enable import CSV in the Password Manager (about:logins) via the about:config page as this menu item is currently hidden for performance reasons.

Ler esta resposta 👍 1

Todas as respostas (2)

more options

Solução escolhida

You can check if you can find an older copy of key4.db that doesn't have the PP set.

You can look a utility to browse System Restore points.

If you have the same logins stored on both computers then you can copy logins.json and key4.db from that other device to the current profile folder. As an alternative, you can reset the PP and export the logins on that one device and import the logins on the other device.

You can export the logins in the Password Manager to a CSV file.

You need to enable import CSV in the Password Manager (about:logins) via the about:config page as this menu item is currently hidden for performance reasons.

more options

THANK YOU! IT WORKED! (copy logins.json and key4.db from that other device to the current profile folder)