Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

All my saved and synced bookmarks and passwords are gone!?

  • 7 respostas
  • 1 tem este problema
  • 16 visualizações
  • Última resposta de gabrielstrid

more options

Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!?

Can someone please help me get them back! Does anyone have a solution for this?

Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything.

Please tell me everything isnt lost!

Best regards Gabriel

Hi, I did a clean install from win10 to win11, then installed firefox and logged in to my account but it havent synced anything? All my saved passwords and bookmarks are gone!? Can someone please help me get them back! Does anyone have a solution for this? Read something about that a backup is saved on your computer? Isnt saved to a cloud? Thats what a thought! I have done a clean install on a new drive, old drive i already wiped aswell! Doesnt have a windows.old dir or anything. Please tell me everything isnt lost! Best regards Gabriel

Todas as respostas (7)

more options

Did you reset your mozilla account password?

more options

TyDraniu said

Did you reset your mozilla account password?

Yes, is that what it is? Shouldnt I have done that?

more options

OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere?

See Reset your Mozilla account password with Recovery Keys.

more options

TyDraniu said

OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere? See Reset your Mozilla account password with Recovery Keys.

WHAT? Are u messing with me? Why the hell would it do that?

more options

TyDraniu said

OMG. Any data you have on the server are erased when you reset your password (unless you use recovery keys). Do you have account recovery keys somewhere? See Reset your Mozilla account password with Recovery Keys.

Okey, just looked at the link u gave me. Guess I am fucked then? Cuz I did not know about this and I aint got any recovery key.

more options

Yea, I guess so. Any other device that didn't get synced yet?

more options

TyDraniu said

Yea, I guess so. Any other device that didn't get synced yet?

Sadly I only use firefox on my computer. Thanks for the information anyway, I appreciate the help.

Best regards Gabriel