We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

weird email

  • 8 respostas
  • 0 tem este problema
  • 15 visualizações
  • Última resposta de Toad-Hall

more options

when i open the message Todd sent i get this and i do not know why see attachment how do i stop this from happening I do not understand what is going on with my thunderbord

when i open the message Todd sent i get this and i do not know why see attachment how do i stop this from happening I do not understand what is going on with my thunderbord
Capturas de tela anexadas

Todas as respostas (8)

more options

is that encrypted and how do i stop this from happening

 i have disable encryption and every thing in there is greyed out  i can not untick it
more options

The image you posted has nothing to do with encryption. You are seeing the source view of email showing it's contruction. Try this to rebuild the index:

  • Right click on folder and select 'Properties'
  • Click on 'Repair Folder' button
  • click on 'OK'
more options

why does it do that is something wrong with my email

more options

not only that but i clock on an email that was supposed to be from Huntinton Bank and something else came up

more options

is it normal or is my email messed up?

more options

i do run ccleaner and glary wold that do it

more options

you are correct i did have the yellow that said a bout Attachments i agree what i meant was never did i or i never remember having the ones that said what i sent you about my name and such. but i red what you said and it sounds right. Thanks for your help .why doe that happen and i have to click repair what causes that is it something i am doing? again thank you for your help

more options

It means something is causing a corruption and thus the index file which is used to display lists of emails etc is not totaly in synch with the actual mbox file storing the emails themseleves. One of the most common reasons is allowing other programs to interfere with your mail storage.

Anti-Virus and cleanup software are notorious for causing all kinds of annoying problems because they have a habit of removing/cleaning up certain files or trying to fix mbox files. These types of programs do not understand that mbox files contain many emails. They just see a single file. It is strongly advised that if you use Anti-Virus and cleanup programs that you make the Thunderbird profile folder exempt from scanning.

Sometimes files and get corrupted if you not compact folders on a regular basis to remove all the old unwanted and previously deleted or moved emails.