Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Sync not working on Firefox 29

  • 8 respostas
  • 186 têm este problema
  • 5 visualizações
  • Última resposta de Aimhere

more options

Hi, I have a problem with Sync on Firefox 29. I have followed the steps to switch to the new version of Sync, but the Sync icon never stops "syncing" (it's blue and continuously rolling), and no data is transferred on my Sync account since I can't retrieve it in other devices or computers. I tried it with two different (and new) accounts... What's the problem?

Thanks

Hi, I have a problem with Sync on Firefox 29. I have followed the steps to switch to the new version of Sync, but the Sync icon never stops "syncing" (it's blue and continuously rolling), and no data is transferred on my Sync account since I can't retrieve it in other devices or computers. I tried it with two different (and new) accounts... What's the problem? Thanks

Todas as respostas (8)

more options

Hi double002, Once the sync has been set up, it will sync on that one device. Please check your email to verify the account, then go ahead and go to about:accounts and sync. Each of the other devices have to be transferred to the new device as well.

However if this is not the case and you have verified, can you please send a screenshot of the page? How do I create a screenshot of my problem? I hope this helps.

more options

Hi, thanks for the answer. As I already said, I followed the steps to swicth to the new version of Sync as it had to be done. I already verified my account by mail. The icon never stops moving in blue. I don't see why you need a screenshot but I have included one anyway (the icon is on the top right of the screen).

This version of Forefox is more trouble than anything... And apparently, I am not the only one to have this problem...

more options

Just so you know, I would like to thank you and the developers for the work you're doing. I'm know that Firefox is free, it's just that I like it and I would like to keep using it :)

more options

Hi, yesterday I decided to upgrade the 29's sync to switch to the new version of it. I got the same problem as "double002" described = "it's blue and continuously rolling". I also left it running for the whole night, thought, that perhaps it might need a longer time to finish. Morning, it was still blue & rolling.

It also seems, that this problem is platform independent, as I'm running on Linux.

Alterado por 8472 em

more options

Have reported this as a bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1006360 , as I did not found any previously reported bug matching this problem.

more options

Perfect double002, looks like the developer is on this bug. Thank you very much for reporting this, it helps improve it for others too!!

more options

Same problem here.