Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

My Sync-account is not available any more?!?

  • 1 resposta
  • 1 tem este problema
  • 1 visualização
  • Última resposta por the-edmeister

Oleg1985
Oleg1985
more options

Dear Support, My IT images my Computer but before I saved my Sync-Account Name and the Sync-Recovery-Key. Now I got my computer back and try to restore everything by logging into my old Sync account be Firefox told me that my account does not exist?! Yesterday I was working on this account so whets wrong and how can I get all my very important Data stored in this account back on my new Firefox?!

Please help!


Kind Regards, Oleg1985

Dear Support, My IT images my Computer but before I saved my Sync-Account Name and the Sync-Recovery-Key. Now I got my computer back and try to restore everything by logging into my old Sync account be Firefox told me that my account does not exist?! Yesterday I was working on this account so whets wrong and how can I get all my very important Data stored in this account back on my new Firefox?! Please help! Kind Regards, Oleg1985

Modificado por Oleg1985 a

Todas as respostas (1)

the-edmeister
the-edmeister
  • Moderator
more options

Sorry, the Sync Recovery Key hasn't been used since Firefox 28. With Firefox 29 and 30 all that is needed is the Username (email addy) and your Password; assuming that you upgraded your Sync account after the Firefox 29 version was released on April 29. Reference this KB article - Sync your Firefox bookmarks, history, passwords and more

See if you can sign in here: https://accounts.firefox.com/signin