We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Cannot Log In to Firefox for Android After Switching Primary Email on Account

  • 3 respostas
  • 2 têm este problema
  • 2 visualizações
  • Última resposta por Gregg Nickels

more options

I added a secondary account to my Firefox account via my PC and decided I wanted my secondary email to be the primary email. I made the switch without any issues on PC however Firefox for Android asked me to sign-in afterwards. I assumed this was because of the change. I put in my password and it failed saying "Primary account email required for sign-in". There is no option on the Android sign-in to change what email you're trying to log in to. It simply is still trying to use my old primary email as the login email. I figured it may take some time for the app to sync with the PC change. After waiting a couple days, nothing changed and I couldn't try using a the secondary email to log in. I figured that it is a bug but I would deal with it. I updated back my original email as the primary email. It's been at least a week and I still receive the same login error.

How can I either login with the old email or update the log in to use the new email (assuming I change it to the newer secondary email)? I have already cleared cache for the app and rebooted my phone. This is on a Google Pixel 2.

I added a secondary account to my Firefox account via my PC and decided I wanted my secondary email to be the primary email. I made the switch without any issues on PC however Firefox for Android asked me to sign-in afterwards. I assumed this was because of the change. I put in my password and it failed saying "Primary account email required for sign-in". There is no option on the Android sign-in to change what email you're trying to log in to. It simply is still trying to use my old primary email as the login email. I figured it may take some time for the app to sync with the PC change. After waiting a couple days, nothing changed and I couldn't try using a the secondary email to log in. I figured that it is a bug but I would deal with it. I updated back my original email as the primary email. It's been at least a week and I still receive the same login error. How can I either login with the old email or update the log in to use the new email (assuming I change it to the newer secondary email)? I have already cleared cache for the app and rebooted my phone. This is on a Google Pixel 2.

Todas as respostas (3)

more options

I forgot my gmail password account

more options

smashteam43 said

I forgot my gmail password account
more options

smashteam43 said

smashteam43 said
I forgot my gmail password account

No, are you suggesting I forgot my gmail password? I had to uninstall and reinstall Firefox on my Android. Unfortunately it removes all of my add-ons so I have to reconfigure them.