Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Emails cannot be found with the search function

  • 1 resposta
  • 1 tem este problema
  • 12 visualizações
  • Última resposta por sfhowes

neubd
neubd
more options

We do use Google Workspace including Gmail at work. I use Thunderbird on 'Windows 10. I regularly receive a market report by email. After I deleted the email with the market report it is not possible to find these emails anymore with the search function in the 'trash' or 'all emails' folder. Whether I search for the sender or the subject or any other word the emails will not be found. The emails are still in the folder as I can find them manually scrolling through all emails. I do not have this problems with other emails.

I have installed the account on MS Outlook and had no problem finding the emails. The same online in Gmail.

One special about these emails is that they are send to a group of recipients all in bcc.

We do use Google Workspace including Gmail at work. I use Thunderbird on 'Windows 10. I regularly receive a market report by email. After I deleted the email with the market report it is not possible to find these emails anymore with the search function in the 'trash' or 'all emails' folder. Whether I search for the sender or the subject or any other word the emails will not be found. The emails are still in the folder as I can find them manually scrolling through all emails. I do not have this problems with other emails. I have installed the account on MS Outlook and had no problem finding the emails. The same online in Gmail. One special about these emails is that they are send to a group of recipients all in bcc.

Modificado por neubd a

Todas as respostas (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If you are using Global Search (Ctrl+K) to search, note that some folders such as Trash are excluded. Global Search can be enabled for a folder in the folder Properties (context menu). After enabling it, it's recommended to rebuild the database.

If you know the location of a message, it's better to use Classic Search (Ctrl+Shift+F) to search an account or folder, or Quick Filter Bar (Ctrl+Shift+K) for a single folder.