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How can I fix the following message at installation: Uw Firefox-profiel kan niet worden geladen. Het is mogelijk niet aanwezig of ontoegankelijk

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pjong
pjong
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Deinstall and download latest give no result. During installation it crashed with the message : cannot load your Firefox-profile

Deinstall and download latest give no result. During installation it crashed with the message : cannot load your Firefox-profile

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cor-el
cor-el
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You need to locate the profiles.ini file or use the Profile Manager to create a new profile.

See:

This can be caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

Do you see any profiles in the location that is used for profiles?

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\

Note that "AppData" is a hidden folder.

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile.

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/