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Firefox lost path to all my contacts and inboxes but still uses same directory

  • 4 răspunsuri
  • 1 are această problemă
  • 3 vizualizări
  • Ultimul răspuns de Matt

lewisres
lewisres
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My computer had issues so I restarted it. When I did and opened Firefox, it made me make a new account like it was a first time installation. I no longer have ANY of the information I originally had although it is still stored in the same directory that Firefox is using to store the new information including emails - it created new folders. I tried make a new profile but it still created new folders again. I'm using Firefox 38.2.0 and Windows XP Service Pack 3.

My computer had issues so I restarted it. When I did and opened Firefox, it made me make a new account like it was a first time installation. I no longer have ANY of the information I originally had although it is still stored in the same directory that Firefox is using to store the new information including emails - it created new folders. I tried make a new profile but it still created new folders again. I'm using Firefox 38.2.0 and Windows XP Service Pack 3.

Toate răspunsurile (4)

FredMcD
FredMcD
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What new account? Where?

FredMcD
FredMcD
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Security Issue: Update your Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

lewisres
lewisres Deținătorul întrebării
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Okay did the Windows XP updates and updated flashplayer. Neither helped.

Sorry, I totally screwed up. The problem is with Thunderbird not Firefox. I was typing and looking in Firefox so got screwed up.

I'll resubmit the question.

Matt
Matt
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And I am closing it as we already have a Thunderbird question from this person for this issue https://support.mozilla.org/en-US/questions/1083714