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Firefox crashes

  • 5 răspunsuri
  • 1 are această problemă
  • 5 vizualizări
  • Ultimul răspuns de mcmtPopp

mcmtPopp
mcmtPopp
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I crash 3-4 times a day. It most often happens when I am in a chat window with someone like AT&T or whoever. It is VERY annoying. It shuts down completely but will restore and the chat will not disconnect it just take a minute to get it back.

This has only been happening since the last two upgrades.

Also, if I am in a chat and I need to go to a different tab/website page, my screen goes light blue, everything is still there, kind of, and the screen flickers incessantly, goes black, and then quits Firefox.

I've refreshed Firefox three times. Same problems. The constant "oops" error is driving me nuts.

I crash 3-4 times a day. It most often happens when I am in a chat window with someone like AT&T or whoever. It is VERY annoying. It shuts down completely but will restore and the chat will not disconnect it just take a minute to get it back. This has only been happening since the last two upgrades. Also, if I am in a chat and I need to go to a different tab/website page, my screen goes light blue, everything is still there, kind of, and the screen flickers incessantly, goes black, and then quits Firefox. I've refreshed Firefox three times. Same problems. The constant "oops" error is driving me nuts.

Toate răspunsurile (5)

philipp
philipp
  • Moderator
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

mcmtPopp
mcmtPopp Deținătorul întrebării
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bp-88d9d479-cefe-458c-8640-8624d2160901 9/1/2016 9:27 AM bp-dd1719e7-5655-441b-90b5-e3dfc2160901 9/1/2016 8:42 AM bp-a1a14859-114b-463d-9cbd-9c05d2160901 9/1/2016 8:28 AM bp-d436a98e-75a7-40c1-ad95-7f24d2160901 9/1/2016 7:59 AM bp-a3f63b0a-5d8d-4c6f-a3d4-fb0432160901 9/1/2016 7:53 AM bp-340626de-9c06-4b48-b2e6-4f9292160830 8/30/2016 10:42 AM bp-d4c13838-a29c-4993-aba6-5b1152160830 8/30/2016 10:30 AM bp-d56e002c-d496-4fff-b10e-96f022160830 8/30/2016 6:23 AM bp-bab29d72-7c1f-4a97-8201-4fd292160829 8/29/2016 8:48 AM bp-dbb18c8f-9886-426d-a007-f61282160828 8/28/2016 3:10 PM bp-5c0f4312-986e-438b-a1b7-990942160828 8/28/2016 8:30 AM bp-bf973e77-a175-49c8-aea4-d844e2160828 8/28/2016 8:20 AM bp-592ef2d9-be42-470f-ad97-d79602160828 8/28/2016 7:39 AM d54fa17c-2d77-4317-a26e-1f77b50b4f06 8/5/2016 6:30 AM aec48596-4a0d-4386-876c-94f215c427c2 8/5/2016 6:18 AM 094dc547-1d91-4990-9e7e-8c6b7b5e4687 8/4/2016 8:46 PM 39fb805d-33c0-4ab4-b5d9-817ec0a1d926 7/21/2016 2:23 AM 8b5f0c7e-6e96-4a28-9a9e-99bc751a773a 7/20/2016 8:41 PM bp-ef24338a-bf87-4a6c-8f6e-5238f2160710 7/10/2016 3:18 PM bp-d43a6847-ecd3-4583-831e-521c72160709 7/8/2016 8:40 PM bp-631be930-952a-4724-be58-3fcd32160709 7/8/2016 8:06 PM bp-27f3c246-f160-4b6b-b359-d86b12160708 7/8/2016 3:09 PM bp-17067860-926b-41cc-8bcc-64dd22160708 7/8/2016 3:05 PM bp-aca4abef-ddb8-4419-a2c0-ed2652160708 7/8/2016 2:30 PM bp-2ce41343-b7f9-4527-91d1-5e1112160707 7/7/2016 6:38 PM bp-320ac79e-f99b-4f9a-89a3-52cbd2160707 7/7/2016 6:32 PM bp-964aebe7-ae58-43ad-bb20-7b5df2160707 7/7/2016 6:30 PM bp-f47c807f-ae7a-4242-8364-367602160707 7/7/2016 6:25 PM bp-177ff33f-07c5-4821-9312-de2a22160707 7/7/2016 6:19 PM bp-15b9d41d-b14f-48cb-afd1-7f5722160707 7/7/2016 6:18 PM bp-04c7c13a-f477-407c-ac66-698ba2160707 7/7/2016 6:18 PM bp-5810231a-f35b-4499-9131-0d7022160707 7/7/2016 6:17 PM bp-c42f271c-9267-4635-b52f-9d9bb2160707 7/7/2016 3:55 PM

mcmtPopp
mcmtPopp Deținătorul întrebării
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I have, since posting the question, uninstalled Firefox and reinstalled it. Will be curious to find out if I still crash.

philipp
philipp
  • Moderator
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most of the crashes seem to be related to hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect). in addition i'd recommend uninstalling mcafee webadvisor from your system, as it is implicated in one of the crashes as well.

mcmtPopp
mcmtPopp Deținătorul întrebării
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Thank you for the info. Will do both.