We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

« Sorry. We’ve locked your account. »

  • 1 răspuns
  • 1 are această problemă
  • 18 vizualizări
  • Ultimul răspuns de Wesley Branton

firefox995
firefox995
more options

Hello,

I'm getting the following message:

« Sorry. We’ve locked your account.

The confirmation email we sent to XXX@XXX.org was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account »

I can connect to this support using the account, but not using sync on my devices.

My mail is a valid email address, and there was some temporary problem with the mail server which explains why the mail was returned.

What can I do to get back my account? The « let us know » link leads me here.

Thanks,

Hello, I'm getting the following message: « Sorry. We’ve locked your account. The confirmation email we sent to XXX@XXX.org was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account. No longer own that email? Create a new account » I can connect to this support using the account, but not using sync on my devices. My mail is a valid email address, and there was some temporary problem with the mail server which explains why the mail was returned. What can I do to get back my account? The « let us know » link leads me here. Thanks,
Capturi de ecran atașate

Soluție aleasă

In this type of situation (as far as I know), the account should be unlocked after a 24 hour wait period.

Citește acest răspuns în context 👍 0

Toate răspunsurile (1)

Wesley Branton
Wesley Branton
more options

Soluție aleasă

In this type of situation (as far as I know), the account should be unlocked after a 24 hour wait period.