Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Profile transfer - new comnputer can not get email.

  • 3 răspunsuri
  • 0 au această problemă
  • 1 vizualizare
  • Ultimul răspuns de MITCH

MITCH
MITCH
more options

I transferred my THUNDERBIRD (TB) profile from a Win 7(32bit) - to a Win 10 (64b). The new install can not get my email. I carefully and repeatedly checked every setting with both comp screens side by side.

      • Every letter, dot, and number are identical.

I can still log in with my UN/PW on the Win 7 box - and I can log in online using my PW.

Every time I try on the Win 10 box get these two errors: FIRST: Login to server inbound.att.net with username mitchg@att.net failed 

     [Retry]      [Enter New Password]     [Cancel]

THEN: "Sending of password for user mitchg@att.net did not succeed. Mail server inbound.att.net responded [sys/temp] Server error - Please try again later."

RE: "LATER" - Please note: While this is on the Win 10 box screen I can send and receive email through the same account with TB on my Win 7 box and/or the ATT server webpage interface. I have tried "later" innumerable times for 10 hours.

BTW, I have also deleted the TB pkcs11.txt file more than once. I also opened that file on the Win7 and Win 10 boxes and compared them side by side. Other than the path to the folder they are identical.

Nothing I read indicated I should delete the FireFox file of the same name so I left it alone.

Thanks very much for your help. mitch

I transferred my THUNDERBIRD (TB) profile from a Win 7(32bit) - to a Win 10 (64b). The new install can not get my email. I carefully and repeatedly checked every setting with both comp screens side by side. ***Every letter, dot, and number are identical. I can still log in with my UN/PW on the Win 7 box - and I can log in online using my PW. Every time I try on the Win 10 box get these two errors: FIRST: Login to server inbound.att.net with username mitchg@att.net failed [Retry] [Enter New Password] [Cancel] THEN: "Sending of password for user mitchg@att.net did not succeed. Mail server inbound.att.net responded [sys/temp] Server error - Please try again later." RE: "LATER" - Please note: While this is on the Win 10 box screen I can send and receive email through the same account with TB on my Win 7 box and/or the ATT server webpage interface. I have tried "later" innumerable times for 10 hours. BTW, I have also deleted the TB pkcs11.txt file more than once. I also opened that file on the Win7 and Win 10 boxes and compared them side by side. Other than the path to the folder they are identical. Nothing I read indicated I should delete the FireFox file of the same name so I left it alone. Thanks very much for your help. mitch

Soluție aleasă

I just started all over and used a new key. It is fixed. thnx

Citește acest răspuns în context 👍 0

Toate răspunsurile (3)

sfhowes
sfhowes
  • Top 25 Contributor
more options

You have to generate a secure mail key for each computer, even if the account is the same. Create a secure key from the W10 computer, delete the entries in Saved Passwords in Settings, restart TB, enter the key when asked for a password.

https://www.att.com/support/article/dsl-high-speed/KM1010523/

MITCH
MITCH Deținătorul întrebării
more options

I probably should have mentioned I am not using IMAP. I am using POP. There is only one place to put in a POP password AFAIK. I did as you said but it didn't change anything. Does it matter which computer I generate the new key on?

MITCH
MITCH Deținătorul întrebării
more options

Soluție aleasă

I just started all over and used a new key. It is fixed. thnx