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Why are my E mail contacts not consistent? Telus advises that it may be a firefox problem.

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wkozak
wkozak
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This problem is being investigated by Telus. My first concern is the loss of E mail contacts. Telus advises that they show up at their office but they do not show up on my E mail accessed thru Firefox. Also, while using E mail I have to re enter my user name and password every 3-5 minutes. I have been in communication with the Telus Technical people and they are investigating the issue; however one of their advisors suggested I contact you. The phone number they gave me, 888-586-4539 does not work from my area. 403-293-6291. Please advise.

This problem is being investigated by Telus. My first concern is the loss of E mail contacts. Telus advises that they show up at their office but they do not show up on my E mail accessed thru Firefox. Also, while using E mail I have to re enter my user name and password every 3-5 minutes. I have been in communication with the Telus Technical people and they are investigating the issue; however one of their advisors suggested I contact you. The phone number they gave me, 888-586-4539 does not work from my area. 403-293-6291. Please advise.

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cor-el
cor-el
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"Clear the Cache": Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites that cause problems: Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems