Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Află mai multe

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Lost recovery key and need to retrieve current data

  • 5 răspunsuri
  • 5 au această problemă
  • 11 vizualizări
  • Ultimul răspuns de ExileFox

more options

Yeah.

It's a really nasty situation. In order to get back into Sync i have to generate a new recovery key But the recovery key generator will mangle the synced data.

Is there any way to retrieve the data?.

I haven't been able to sync with Firefox on Android and few days ago my harddrive gave up so I had to reinstall windows.

Yeah. It's a really nasty situation. In order to get back into Sync i have to generate a new recovery key But the recovery key generator will mangle the synced data. Is there any way to retrieve the data?. I haven't been able to sync with Firefox on Android and few days ago my harddrive gave up so I had to reinstall windows.

Soluție aleasă

It's amazing nobody reads the entire post.

"I haven't been able to sync with Firefox on Android and few days ago my harddrive gave up so I had to reinstall windows."

Where was the big warning sign when I joined firefox sync?.

Thanks for a useless service. Now i have a lot of passwords to reset...

Citește acest răspuns în context 👍 0

Toate răspunsurile (5)

more options

Any help appreciated.

more options

If you don't have a 2nd device connected to that Sync account so you can "pair" them, AND you don't have the Sync Key that was used to encrypt your data as it was being uploaded to the Sync servers, you data can't be recovered.

Did the reinstallation of Windows save any of your old data files?
Like maybe the \roaming\user\app data\Mozilla\Profiles folderset?

more options

You can retrieve it from another computer if you have your account synced there. Options>Sync>Manage Account

more options

If your Android device is still connected to Sync then try to pair the Widows computer.

Android OS > Settings > Accounts > Firefox Sync > Pair a new Device

more options

Soluție aleasă

It's amazing nobody reads the entire post.

"I haven't been able to sync with Firefox on Android and few days ago my harddrive gave up so I had to reinstall windows."

Where was the big warning sign when I joined firefox sync?.

Thanks for a useless service. Now i have a lot of passwords to reset...