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Firefox won't open any more and won't reinstall

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by philipp

Christine.Webb
Christine.Webb
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My Firefox browser suddenly won't open at all. I tried to reinstall but when I clicked the 'run' button, all information disappeared but nothing happened. I went to my 'downloads' to try again but the same thing happened. It will not reinstall. I have an HP Envy laptop with windows 8.

My Firefox browser suddenly won't open at all. I tried to reinstall but when I clicked the 'run' button, all information disappeared but nothing happened. I went to my 'downloads' to try again but the same thing happened. It will not reinstall. I have an HP Envy laptop with windows 8.

All Replies (3)

philipp
philipp
  • Moderator
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hello christine, since this can sometimes be caused by malware active on a system, please run a scan with different security tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

Troubleshoot Firefox issues caused by malware

Christine.Webb
Christine.Webb Question owner
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I scanned my computer with microsoft safety scanner and no files were found to be infected. My Mozilla has started opening but I often have to 'retry' to get a page. There is no problem using the internet with any other program in my computer so it is not a connection issue.

philipp
philipp
  • Moderator
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Please run a scan with all three tools...