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Can't download firefox on Surface. Why?????

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by James

DebKarr
DebKarr
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Hi, I have a Surface and wanted to design a website using Web builder. It has taken 3 days for them to finally diagnose the problem that I needed to use firefox as my browser, not explorer and now your site says my Surface does not have the requirements to download firefox. Please help. This is nutty!

Hi, I have a Surface and wanted to design a website using Web builder. It has taken 3 days for them to finally diagnose the problem that I needed to use firefox as my browser, not explorer and now your site says my Surface does not have the requirements to download firefox. Please help. This is nutty!

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Firefox runs on Surface Pro devices with full Windows, but it can't run on Surface devices running the Windows RT variant of Windows, or whatever they call it now.

James
James
  • Top 25 Contributor
  • Moderator
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Your User Agent: Mozilla/5.0 (Windows NT 6.3; ARM; Trident/7.0; Touch; .NET4.0E; .NET4.0C; Tablet PC 2.0; rv:11.0) like Gecko

This shows you have a ARM cpu which means you have Windows 8.1 RT as was said above.

The desktop Firefox for Windows requires a regular AMD or Intel CPU that supports at minimum SSE2.

Modified by James