We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have tried many, many times to install FireFox

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by cor-el

lovell1950
lovell1950
more options

I keep getting this error msg. It all started, I think, when I tried to uninstalled Firefox VPN. None of the suggestions have worked and I really like the browser but I am using Chrome right now. I have uninstalled and reinstalled Firefox numerous times but it won't load up right. THIS IS WHAT I GET:

Gah. Your tab just crashed. We can help!

Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

I keep getting this error msg. It all started, I think, when I tried to uninstalled Firefox VPN. None of the suggestions have worked and I really like the browser but I am using Chrome right now. I have uninstalled and reinstalled Firefox numerous times but it won't load up right. THIS IS WHAT I GET: Gah. Your tab just crashed. We can help! Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

Modified by cor-el

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I assume that you do not get the Firefox crash reporter if this is merely about tab crashes. Maybe try to open a new window and close the window with the tabs that crash.

This could be a problem with your McAfee security software.

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

Boot the computer in Windows Safe Mode with network support to see if that has effect.