Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird asking for credentials - blank screen

  • 1 reply
  • 0 have this problem
  • 5 views
  • Last reply by Wayne Mery

info11059
info11059
more options

My Thunderbird was just updated. Now when I try to check emails, it gives me a blank screen and on the top it says: "Enter Credentials for <my email address> on outlook.office365.com". There are no options and the screen is blank. Please help!

My Thunderbird was just updated. Now when I try to check emails, it gives me a blank screen and on the top it says: "Enter Credentials for <my email address> on outlook.office365.com". There are no options and the screen is blank. Please help!
Attached screenshots

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you install https://archive.mozilla.org/pub/thunderbird/releases/115.8.1/win64/en-US/Thunderbird%20Setup%20115.8.1.exe does the problem go away?

And if you reinstall (not update) https://archive.mozilla.org/pub/thunderbird/releases/115.9.0/win64/en-US/Thunderbird%20Setup%20115.9.0.exe does the problem reappear?