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unable to set up existing email address / log into server

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  • 0 have this problem
  • Last reply by sfhowes

smenzi
smenzi
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Dear Madam / Sir: I had Windows 11, all files and applications including Thunderbird reinstalled in my computer, but I am now unable to access existing email server with Thunderbird.

In ' Set up your existing email address' there is a password needed that I don't remember and there isn't an option to reset it. So I am stuck. I called Geek Squad who did the installation; they referred me to AT&T (my internet provider); they said they cannot help with Thunderbird.

Please let me know what I can do to access existing email server in Thunderbird (attached is photo of setting which appear correct), thank you in advance, Stefan

Menzi Architecture Stefan Menzi, AIA [edited out private address, phone#'s and email from public community support forum]

Dear Madam / Sir: I had Windows 11, all files and applications including Thunderbird reinstalled in my computer, but I am now unable to access existing email server with Thunderbird. In ' Set up your existing email address' there is a password needed that I don't remember and there isn't an option to reset it. So I am stuck. I called Geek Squad who did the installation; they referred me to AT&T (my internet provider); they said they cannot help with Thunderbird. Please let me know what I can do to access existing email server in Thunderbird (attached is photo of setting which appear correct), thank you in advance, Stefan Menzi Architecture Stefan Menzi, AIA [edited out private address, phone#'s and email from public community support forum]
Attached screenshots

Modified by James

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sfhowes
sfhowes
  • Top 10 Contributor
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If you've forgotten the account password, you have to reset it with AT&T:

https://identity.att.com/identity-ui/fpwd/lander?appName=m14186

Then, you must create a secure mail key and use that in TB in place of the account password:

https://www.att.com/support/article/dsl-high-speed/KM1010523/

Finally, for the outgoing server, select 'normal password' for the authentication method.

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