We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Arsenal TV website has stopped recognising my Firefox browser.

  • 1 reply
  • 13 have this problem
  • 9 views
  • Last reply by John99

stuartlondon
stuartlondon
more options

I subscribe to the Arsenal TV website. Until yesterday I had no problem accessing the site using Firefox. Now I cannot log onto the site and get an error message which says my browser is called 'Mozilla' not 'Firefox', and is not a supported browser. I can access the site using Internet Explorer but would rather not be forced to use this. I can also access the site using Firefox installed on my friend's computer. Help!

I subscribe to the Arsenal TV website. Until yesterday I had no problem accessing the site using Firefox. Now I cannot log onto the site and get an error message which says my browser is called 'Mozilla' not 'Firefox', and is not a supported browser. I can access the site using Internet Explorer but would rather not be forced to use this. I can also access the site using Firefox installed on my friend's computer. Help!

All Replies (1)

John99
John99
more options

Use SSL test and UserAgent String test

It would also be worth clearing your browser cache, and checking the computers date and time is correct.

You should pass the test above, or get results required to fix things, and I imagine your User agent string will be similar to mine as an XP user whilst using v3.6.13 : "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13"

Your other course of action is to compare settings with your friends firefox that does work. When troubleshooting employ Diagnose Firefox issues using Troubleshoot Mode but do not initially make changes inthe first window that you see, just hit the "continue" button.

■ see the following articles for further advice