We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 10 have this problem
  • 1 view
  • Last reply by wongy24

ardo98
ardo98
more options

Whenever I click Start, then Mozilla Firefox, a small window opens up and says "We're sorry, Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I sent a crash report, but nothing seems to happen. I unistalled and reinstalled it twice, but still no change.

Whenever I click Start, then Mozilla Firefox, a small window opens up and says "We're sorry, Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I sent a crash report, but nothing seems to happen. I unistalled and reinstalled it twice, but still no change.

All Replies (2)

knorretje
knorretje
more options

Your crashreport is
https://crash-stats.mozilla.com/report/index/bp-a6ffc99a-5804-4d79-b893-d40962111015
Firefox 3.6.23 Crash Report [@ avgssff7.dll@0x58254 ]
I think this is a crash in some kind of program called AVG Safe Search For Firefox(?), based on the dll name. Do you have such a program and if so, maybe you can update it? Or maybe ask help with their support?

wongy24
wongy24
more options

I am using windows 7 and have same problem. It is happening on both of my 2 laptops!