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security code to ask question on eBay not accepted

  • 1 reply
  • 5 have this problem
  • 2 views
  • Last reply by cor-el

skimtwashington
skimtwashington
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When I type in security code number to ask a seller a question(to send) I get error message"please correct info(code) over and over(I put correct code number each time. Ebay tech support is claiming that it may be my browser(Mozilla) that is causing the problem of not accepting the CORRECT security code and false message that I have entered it incorrectly. It's eBay's system. How can my browser(mozilla) effect eBay's own system of accepting a security code? Whom does the problem lie with? ***note! It worked using Internet explorer as my browser. Maybe eBay is right. But I want to use Mozilla. How can we fix this? Thanks!

When I type in security code number to ask a seller a question(to send) I get error message"please correct info(code) over and over(I put correct code number each time. Ebay tech support is claiming that it may be my browser(Mozilla) that is causing the problem of not accepting the CORRECT security code and false message that I have entered it incorrectly. It's eBay's system. How can my browser(mozilla) effect eBay's own system of accepting a security code? Whom does the problem lie with? ***note! It worked using Internet explorer as my browser. Maybe eBay is right. But I want to use Mozilla. How can we fix this? Thanks!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).