Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When firefox updated, it no longer recognizes my phone which it was synced to. Now my phone is no longer synced with firefox, which believes I have yet to sync

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by philipp

BlueDragon23
BlueDragon23
more options

I had my android synced to firefox, but not to long ago it stopped syncing even though I went on my phone to sync them. Now the firefox on my computer shows no knowledge of having a device synced.So now my computer is telling my how to set up a sync while my android still thinks it is connected, and gives No options to set up a sync, as it already thinks that is done.

I had my android synced to firefox, but not to long ago it stopped syncing even though I went on my phone to sync them. Now the firefox on my computer shows no knowledge of having a device synced.So now my computer is telling my how to set up a sync while my android still thinks it is connected, and gives No options to set up a sync, as it already thinks that is done.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, please try to pair the two devices like this:

  1. on your android phone go into the system's settings app and into accounts & synchronisation (might be worded slightly different on different android devices), go to firefox sync & tap on pair a device.
  2. on your desktop go to firefox > options > sync > set up firefox sync > i have an account which will show you a 3x4 character code that you'll have to enter into your android device in order to complete the process.