Thunder bird won't open email, even with a password
On our windows 7 laptop, using thunderbird email. It just started asking for a password. Haven't needed one to this point. So, we would put in the password, and it rejects it, and won't open the email. We go to our webmail from comcast, and we logon. It brings us to the currant email. Then, we go and switch over to Thunderbird email, and it's all there. It works all day and night. But the next morning we have to go through Comcast web mail, then back to thunderbird again. We would rather not go through all these steps to get email or use comcast. It must be a password problem. I did look up the password, and we are using the right password.
Chosen solution
If you turn your computer on, have a cup of coffee and then try and open Thunderbird does it still give you that error?
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Have you checked with Comcast about this?
What does Comcast have to do with my T-bird email?
Most likely your anti virus program is still loading and therefore blocking the ports etc.
Have you tried waiting a couple of minutes before opening Thunderbird.
Note that if Thunderbird starts with the operating system when it boots, you are on your own. There is just to much can go wrong with that arrangement. Thunderbird must be started manually by clicking on it's icon.
Edit: Comcast supply the service and regulate all of the connection settings and the capability of Thunderbird or any other mail program to connect to their servers. Whilst may people are unaware of it, Thunderbird must use the setting provided by the server. Those arcane under the hood settings are specified in your case by comcast. Also if their mail server is down, Thunderbird will not work. And their mail server being down has nothing to do with their web mail service.
Modified by Matt
Should I disable my AVG, to see if will load? Before I go to web mail.....
What can happen, when it boots, we will be on our own?
Not sure what is going on.
What your saying is I may have the wrong settings for Comcast ?
Sorry, just a novice here!
Chosen Solution
If you turn your computer on, have a cup of coffee and then try and open Thunderbird does it still give you that error?
Yes, that worked! Thank You!!!