Hi, Windows 10 : Please Open Settings then type in the Search Box at Window Top ... Location Please Clear Location History and also set your Location there, check Change Country or Region. Reboot

Firefox please Clear all History and cookies.

See if that changes things.

Please let us know if this solved your issue or if need further assistance.

If you don't want to clear all cookies, you can clear cookies for the sites that are confused.

While viewing a page on the site, try either:

• right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
• (menu bar) Tools > Page Info > Security > "View Cookies"
• click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually. You can edit the site address to check the variation you actually want to visit (which may be redirecting you).

Then try reloading the U.S. Canada page. Does that help?

You can also check the connection settings.

• Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

• https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can