We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Vyhľadajte odpoveď

Vyhnite sa podvodom s podporou. Nikdy vás nebudeme žiadať, aby ste zavolali alebo poslali SMS na telefónne číslo alebo zdieľali osobné informácie. Nahláste prosím podozrivú aktivitu použitím voľby “Nahlásiť zneužitie”.

Ďalšie informácie

Táto téma bola archivovaná. Ak potrebujete pomôcť, založte prosím novú otázku.

I accidently entered my age as '0' and now it won't let me create an account. How can I change this?

  • 1 odpoveď
  • 1 má tento problém
  • 16 zobrazení
  • Posledná odpoveď od cor-el

millera9
millera9
more options

I opened up Firefox today and it suggested that I create an account. I tried to do this, but forgot to fill in the age field, so it automatically set my age as 0. I am 39, so old enough to have an account. But, if I try to go back to the create account page, it automatically redirects to a page that says "Cannot create account You must meet certain age requirements to create a Firefox Account. " And I can't get back to the actual page.

Is there a way to reset this?

Thanks, Abigale

I opened up Firefox today and it suggested that I create an account. I tried to do this, but forgot to fill in the age field, so it automatically set my age as 0. I am 39, so old enough to have an account. But, if I try to go back to the create account page, it automatically redirects to a page that says "Cannot create account You must meet certain age requirements to create a Firefox Account. " And I can't get back to the actual page. Is there a way to reset this? Thanks, Abigale

Všetky odpovede (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you try to close and restart Firefox?

You can also try to clear the cookies for the Firefox Account website (accounts.firefox.com).

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear