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when do you respond to questions?

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Since 24 June i have been trying to get an answer to a question.I recieved an email asking me to confirm my question however you can't find my account and many other emaqils have gone unanswered.Question related to editing emails in hotmail,user warncoort For now any reply will be appreciated.

Since 24 June i have been trying to get an answer to a question.I recieved an email asking me to confirm my question however you can't find my account and many other emaqils have gone unanswered.Question related to editing emails in hotmail,user warncoort For now any reply will be appreciated.

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I responded to your question here: https://support.mozilla.com/te/questions/839503#answer-221251

Please bear in mind that this is a user-to-user support forum and everyone posting suggestions to problems is a volunteer. Since we're now in the middle of the holiday season, it may take a bit longer than usual to respond.